Forwarder: “SAM disagrees” on your BL — send the line a message or open a case

In this film

• Bills and containers on the VCN page, problems on top
• "SAM disagrees" (a Fix) and the smaller "SAM differs — check"; SDM for an export
• For the line: exactly what its SAM must mention, ready to copy
• Open a case with the line: the BL, what customs shows and whose turn it is, in one place
• A link for the line — no login needed — sent on WhatsApp
• The line replies on the link; the reply comes into your case and your bell, and only you and the line see it

Chapters

1. 0:00Forwarder: all your BLs on one vessel, and what is pending on each
2. 0:12“SAM disagrees” — a Fix
3. 0:27For the line: exactly what its SAM must mention
4. 0:51Give the line a link to see the case
5. 1:10Send it on WhatsApp
6. 1:27The line sees where things stand and whose turn it is
7. 1:44And replies to you, right there
8. 1:56The line’s reply comes into your case — and your bell

Read it instead

The SCMTR reference pages this film walks through — free to read, no sign-in.

• Why is my container held?The Bills and containers board on a VCN page: every bill and container of yours on the ship, worst status first, and what each status means.
• My VCNs: every filing on one vessel callOne page per VCN — one ship’s call at one port — where your CSNs, every manifest upload and the bills you hold on that ship sit together.