Asking for a feature

Every organisation filing under SCMTR works slightly differently, and the fastest way to get something you need is to tell us. This page explains where a request goes, what happens to it, and how the public roadmap decides what gets built next.

How do I ask for something the app does not do?

Three routes, all of which reach the same place:

Inside the app, the Feedback button in the header. Choose Suggest a feature, say what you want and what it would save you. Your organisation is recorded with it, which matters — see below.On the public site, Send feedback at the bottom of any page, or the suggestion box at the end of the roadmap. Neither needs an account.Ask the assistant. If you ask whether something is possible and it is not, the assistant will point you at the roadmap item covering it, or offer to record your question as a request.

You do not need to write a specification. "Typing two hundred house bills one at a time is killing us" is a better request than a feature description, because it says what the problem is and leaves the solution open.

Can the assistant write my feedback for me?

Yes. If you have been discussing a problem with the assistant, ask it to summarise the points I raised as feedback and it will write them up in plain words, ready to paste into the Feedback form — it sees the last few messages of the conversation you are in, so "the two points above" means what you think it means. It cannot send the feedback itself: copy what it writes into Feedback → Suggest a feature (or Report a problem), so your organisation is recorded with it and a reply can reach you.

Two limits worth knowing. The assistant only sees the conversation in the window you are typing in — close it, or open the site in another tab, and it starts fresh. And it cannot read your filing or your screen: if the point is about a particular filing, say what happened in words ("I corrected the consolidator PAN and the container agent codes kept the old one").

What happens to a suggestion after I send it?

A person reads it. Suggestions that ask for the same thing in different words are grouped together, so fifteen people asking for spreadsheet import become one item with fifteen people behind it rather than fifteen competing entries.

If the ask is one we think is worth doing, somebody writes it up in neutral language and publishes it on the roadmap. What appears there is our wording, never yours — your message is read by our team and is not republished, because suggestions routinely mention a customer, a bill of lading, or a rate that is nobody else's business.

Not every suggestion becomes a roadmap item. Some are already possible and the answer is a better explanation; some are things we have decided against, which is what the Not planned band exists to say out loud.

Will I hear back?

When a suggestion or a problem report needs an answer, the reply comes by email, from the platform's own mailbox, to the address on your account — not from a personal address. It quotes what you sent so the thread stands on its own. Replying to that email reaches us; the feedback button in the app does too, and captures the page you were on.

What do the roadmap statuses mean?

Nothing carries a delivery date. A date on a roadmap is a promise about work that has not started, and we would rather tell you the truth about the order than a guess about the calendar.

How does voting work?

Open the roadmap and press the arrow on anything you want. One vote per item per person; pressing it again takes your vote back. No account is required.

Items that are Shipped or Not planned do not take votes — the outcome is already decided, and a vote there would be a vote on nothing.

Does it matter whether I am signed in when I vote?

Yes, quite a lot.

A vote from a signed-in user is counted for your whole organisation. Several colleagues voting for the same item still counts once, which is deliberate: it stops the largest team setting everyone's priorities. An organisation's vote weighs roughly five times an anonymous one when we order the list.

An anonymous vote still counts, and it is worth casting. It is weighted lower because we can tell far less about it — a whole office behind one internet connection may look like a single voter, and a person on a VPN may look like several.

So if you are a customer, sign in before voting. Your filings and your renewal are the strongest signal we have about what is worth building.

Is anything about me stored when I vote anonymously?

Your network address is not stored. An anonymous vote is deduplicated using a one-way fingerprint derived from it — enough to recognise the same voter pressing the same button twice, and not enough to recover the address or identify you. Signed-in votes are recorded against your account and your organisation, as you would expect.

Do you build in vote order?

Roughly, not mechanically. Votes are the strongest input and they are not the only one — some work is required by a change in the regulation, some unblocks several other items, and some is small enough to do immediately regardless of where it sits on the list.

If something is urgent for your organisation, say so in a suggestion rather than relying on the vote count alone. A specific deadline or a filing you cannot complete carries more weight than a number does.

The assistant told me something is "on the roadmap" — what does that mean?

It means we have published an item covering what you asked about, and the assistant matched your question to it. Follow the link to see which band it is in and to add your vote.

It does not mean the feature exists. Check the status on the card: only Shipped means you can use it today, and if something is marked shipped but you cannot find it, that is worth reporting as a problem rather than as a suggestion.

I asked for something months ago and it is not on the roadmap

Two likely reasons. It may be possible already — in which case ask the assistant, or search this help section, because the answer is faster than the feature. Or it may not have been picked up, which happens: not every suggestion becomes an item, and a suggestion that arrived alone carries less weight than the same ask arriving from five organisations.

Sending it again is not a nuisance. A request that keeps arriving is exactly the signal that moves something up the list.