Your SAM was rejected and the ACK names nothing — what to do

In this film

• Drop the manifest you sent and the reply customs returned, together.
• The reply read as a whole rather than line by line — customs' own list stays below it, unchanged.
• Why there is nothing to look up, and why that is a fact about the reply and not about your file.
• The one thing such a reply does tell you: which block customs left unstamped. The app is explicit that placing the fault there is a reading, not customs' word.
• What to do: quote the tracking id, ask the helpdesk, and refile under a fresh job number.
• Then fix it where the file is: the editor runs every check over the file you sent.

Chapters

1. 0:00Rejected, and nothing named
2. 0:19The whole ACK: no block carries an error code
3. 0:33What it does tell you — and what is our reading
4. 0:46Ask, then refile under a fresh job number
5. 1:00Then fix it in the editor

Read it instead

The SCMTR reference pages this film walks through — free to read, no sign-in.

• Customs rejected my SAM — which bills, and why?A SAM rejection names most lines by number only. Explain this rejection resolves every refused line to its bill and says what to change.
• Reading an acknowledgement from customsYou filed and a JSON file came back. Which of the three files you have, what the verdict means, and why some refusals carry no code at all.